Grievance Procedure

1. The Chair shall receive all complaints concerning the Office.

2. The Chair shall convene a meeting of the Grievance Subcommittee of the Policy Board, composed of the three student members of the Policy Board, to consider those grievances the Chair deems require immediate action, as follows:
   1. The subcommittee shall report disposition of each grievance reported to it to the Policy Board for ratification or disapproval at each regular meeting of the Policy Board.

   2. The Chair shall report all other Grievances to the Policy Board.

   3. The decision of the Policy Board shall be conclusive unless shown to have been obviously contrary to the Policy Board's guidelines.

3. All reports shall maintain the confidentiality of the client except when the client wishes otherwise.